In the event of an incident or failure within any enterprise, management needs to be confident that its employees learn from the event with a view to preventing its recurrence or a similar occurrence in the future.
The investigation process and the time commitment of involved parties will vary according to the severity or potential severity of the problem. An organization needs to establish clear guidelines about the level of investigation appropriate for the different types of problems.
This white paper examines how to:
- Define a set of triggers and threshold limits
- Scale your investigation approach to low, moderate, and high significance incidents