No matter the size of a problem, the Root Cause Analysis process is the same. However, the steps that will be taken and time spent depend on the severity of the problem.
An incident trigger matrix aligned to your organisation's priorities and goals is an important element to a successful RCA program, but to be effective, there are a few key factors that must be considered.
This webinar will cover:
- Defining a set of triggers and threshold limits
- Scaling your investigation approach to low, moderate, and high significance incidents and aligning with typical risk categories
- Structuring the matrix for successful problem-solving
- Creating workflow process and steps to be followed